RETURNS

Last updated: 23 February 2026

TL;DR

For hygiene and quality control, we don’t accept returns on opened products or change-of-mind returns. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@lesavane.com with your order number and photos, and we’ll arrange a replacement or refund.

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1) OVERVIEW

This Returns & Refunds Policy explains when Le Savane may offer a replacement or refund for products purchased through our store. Please read it together with our Terms of Service.

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2) MADE-TO-ORDER AND PERSONALIZED PRODUCTS (NO CHANGE-OF-MIND RETURNS) 

Our products are produced on a made-to-order basis and personalized for each customer.

For that reason, we do not accept returns, exchanges, or refunds for change-of-mind, ordering the wrong item, or dissatisfaction unrelated to a verified defect, damage, or fulfillment error.

This does not affect your statutory rights where applicable.

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3) ELIGIBILITY: WHEN WE WILL REPLACE OR REFUND

We will review and resolve issues if the item you received is:

  • Damaged in transit

  • Defective (manufacturing fault)

  • Incorrect (wrong item shipped)

To be eligible, you must contact us within 7 days of the delivery date.

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4) NON-RETURNABLE ITEMS 

Except as required by applicable law, we do not accept returns or exchanges for:

  • Products where the request is based on change of mind

  • Products that have been opened or used (hygiene/quality-control)

  • Issues reported after the 7-day window

  • Orders where the issue is due to incorrect shipping information provided at checkout

  • Normal wear, changes in product appearance due to storage/handling after delivery, or dissatisfaction not related to damage/defect/incorrect item

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5) HOW TO REPORT AN ISSUE (WHAT TO SEND)

Email info@lesavane.com within 7 days of delivery with:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

  • Clear photos showing:

    • The outer shipping package (including any visible damage)

    • The product(s) and any damage/defect

    • The batch/lot number (if visible)

  • If the item is incorrect: a photo of the item(s) received

If we need more information to assess the claim, we’ll let you know.

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6) WHAT HAPPENS NEXT 

After we review your request, we will, at our discretion and as permitted by law:

  • Send a replacement at no additional cost, or

  • Issue a refund to your original payment method

We may ask you to return the affected item(s). If a return is required, we will provide return instructions. Do not send products back without contacting us first.

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7) REFUND TIMING

If a refund is approved, it will be processed to your original payment method. Your bank or card issuer may take additional time to post the refund.

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8) SHIPPING RISK AND DELIVERY ISSUES

As stated in our Terms of Service, once we hand over your order to the courier, title and risk of loss pass to you. Even though risk passes at handover, if your order arrives damaged, defective, or incorrect, contact us within 7 days of the delivery date and we’ll resolve it under this policy.

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9) CHARGEBACKS AND DISPUTES

If you believe there is an issue with your order, please contact us first at info@lesavane.com so we can help. Initiating a chargeback may delay resolution while the dispute is reviewed.

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10) CONTACT

Questions about returns or refunds? Email us at info@lesavane.com.